Returns Policy

If for any reason you wish to make a return, you have 14 days from the date of receipt of the goods to do so. To qualify for a refund, returned item(s) must be properly wrapped in the original packaging, in new and unused condition. If returned goods show signs of use, Nimbl reserves the right to adjust the refund in accordance with the condition of the product returned. Customized orders are not eligible for return.

Any product purchased from our bundles can be returned in line with our Returns Policy. When all items from a bundle are returned, a full refund will be issued (minus any return shipping fee). If one or more products within the bundle, including a free product, are not returned, we will deduct the value of each individual product, including the original price of the free product, that is not returned from your refund.

Customers are responsible for return shipping costs. However, We provide an option where the shipping expenses are shared, as outlined in the sections below (Returns – EU Customers and Returns – non EU Customers), with a flat-rate return policy. Alternatively, you may choose to manage the return shipping independently, at your own risk and expense.

All customers must complete the Returns/Exchanges Form as part of the return process.

Please note that you have to send the populated form to support@nimbl.cc to start your return process.

Returns – EU Customers

To start the return process please visit our Contact Page, select the topic ‘Return’, and include your order number. For EU customers, you may use a courier of your choice or We offer a EUR 20 flat-rate return label, detailed below. If you choose to use your own courier, please choose a courier who provides a track and trace feature and insurance, as loss or damage during the return transit is the responsibility of the customer.

Once We have received the returned item(s) and have been able to confirm that the original packaging was used and that the shoes are in a new and unused condition (as set out above), We will issue the full refund including initial shipping costs. Return shipping costs shall remain for your account. You will be notified by email when the refund has been issued.

Returns – non EU Customers

To start the return process please visit our Contact Page, select the topic ‘Return’, and include your order number. For customers located outside the EU, We require you to use our EUR 30 flat-rate return label, detailed below, to ensure a seamless Customs and duties process. Failure to use our service may result in re-import fees. Nimbl reserves the right to withhold such fees due to improper returns.

Once We have received the returned item(s), and have been able to confirm that the original packaging was used and that the shoes are in a new and unused condition (as set out above) We will issue the refund. You will be notified by email when the refund has been issued.

Returns – Flat-rate shipping

Note that for non-EU customers, We require use of our flat-rate label. EU-based customers may request the label at the time of the return request.

Outside EU: EUR 30

European Union: EUR 20