Terms and Conditions

The following Terms and Conditions of Sale (hereafter: the “Terms of Sale”) apply to product purchases made on the website www.nimbl.cc and constitute a sales agreement between the customer, hereafter known as you, your, or customer, and the company, Nimbl, registered as:

LGN ITALIA s.r.l. (hereafter: “Nimbl”)
Via del Lavoro, 2
63821 Porto Sant’Elpidio, Italy

Operating Hours: M-F 09:00 am to 18:00 pm
Email: support@nimbl.cc
VAT number: 02345300442

Terms of sale

The following Terms of Sale apply to sales at www.nimbl.cc (hereafter: the “Web Shop“). You are instructed to read these Terms of Sale before placing any orders. By approving an order, you confirm that you accept these Terms of Sale. These Terms of Sale may be updated by Nimbl from time to time in the future.

Ordering process

Once you have placed your order and your payment has been received, our service center will provide you with a binding order confirmation via e-mail (hereafter: the “Order Confirmation“). Your order will now be processed. We pick your order and package the products (subject to availability) for shipment.

Orders

The Web Shop is intended for sales to consumers only. If you are below the age of 16 you must have parental approval before submitting any order through www.nimbl.cc. A binding purchase agreement is established when your order has been confirmed by us. Nimbl reserves the right to cancel an order if fraud is suspected.

Order Modification

If you need to modify details of your order, such as shipping address or size, please get in touch as soon as possible by visiting our Contage Page and selecting the topic ‘Modify Order’. Once orders have shipped, modifications are not possible.

Price

The prices at the Web Shop are current prices and may be changed at any time. Nimbl is not bound by price indications in the Web Shop which the buyer must reasonably or apparently understand are incorrect and which, for example, have occurred due to technical problems in the web platform or rates that have been manipulated by the customer. Prices are inclusive of local VAT and are payable in the currency indicated at the Web Shop. For non-EU customers, additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates.

Payment

Payment can be made by credit card (Visa, Mastercard, Discover, American Express, etc), debit card, PayPal, or wire transfer. Where payment is subject to validation and/or authorization by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorization. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

Promotions and discount codes

All campaigns with reduced/discounted prices are limited in time. Multiple offers cannot be combined. A discount code or voucher is only valid once per customer and per purchase. In case of obvious misuse of offers, such as multiple use of coupons and promotion codes, Nimbl reserves the right to cancel the order in question.

On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the overall discount will only be credited. Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.

Production and Delivery

We always aim to deliver your order as soon as possible. Once your order is confirmed, typical production time is up to eight business days.

In the case of unforeseen production delays, you may request cancellation of your order if it is not received within 35 days from date placed. Please visit our Contact Page and select the topic ‘Order Status’.

Shipping

We offer worldwide shipping with transit times ranging from five to ten business days. Shipping costs to your location will be specified at the order summary step prior to submitting your order to the Web Shop and such costs will be for your account.  All orders are sent using tracked services such as UPS, FedEx, or DHL.

Collection Points

If home delivery is unsuccessful, your package will be held at a collection point and you will be notified via email.  Failure to collect your package by the date specified will result in non-delivery and return to Nimbl.

Non-delivery

For EU customers, in the case of non-delivery,  we reserve the right to withhold return shipping costs from the refund amount.

For non-EU customers, in the case of non-delivery, please be advised we reserve the right to withhold return shipping costs in addition to re-import duties. These fees can be up to EUR 100.

Lost Packages

Orders are sent with a track and trace feature and are insured with carriers such as UPS, FedEx, and DHL.  If you believe your package has been lost in transit please visit our contact Page and select the topic ‘Order Status’. In the case that the package is deemed lost, Nimbl will reship or refund the order.  We’re sorry for the inconvenience this may cause.

Customs and Duties

Please be advised that Customs and duties may be owed on orders destined outside the European Union. These charges are the responsibility of the recipient and must be paid upon delivery. Refusal of duties and subsequent non-delivery can result in additional re-import fees as high as EUR 100. Nimbl reserves the right to withhold return shipping and re-import fees.

Returns, Right of Withdrawal

If for any reason you wish to make a return, you have 14 days from the date of receipt of the goods to do so. To qualify for a refund, returned item(s) must be properly wrapped in the original packaging, in new and unused condition. If returned goods show signs of use, Nimbl reserves the right to adjust the refund in accordance with the condition of the product returned. Customized orders are not eligible for return.

Please note customers are responsible for return shipping costs.

All customers must complete the Returns/Exchanges Form as part of the return process.

Returns – EU Customers

To start the return process please visit our Contact Page, select the topic ‘Return’, and include your order number. For EU customers, you may use a courier of your choice or we offer a EUR 20 flat-rate return label, detailed below. If you choose to use your own courier, please choose a courier who provides a track and trace feature and insurance, as loss or damage during the return transit is the responsibility of the customer.

Once we have received the returned item(s) and have been able to confirm that the original packaging was used and that the shoes are in a new and unused condition (as set out above), we will issue the full refund including initial shipping costs. Return shipping costs shall remain for your account. You will be notified by email when the refund has been issued.

Returns – non EU Customers

To start the return process please visit our Contact Page, select the topic ‘Return’, and include your order number. For customers located outside the EU, we require you to use our EUR 30 flat-rate return label, detailed below, to ensure a seamless Customs and duties process. Failure to use our service may result in re-import fees up to EUR 100. Nimbl reserves the right to withhold fees due to improper returns.

Once we have received the returned item(s), and have been able to confirm that the original packaging was used and that the shoes are in a new and unused condition (as set out above) we will issue the refund. You will be notified by email when the refund has been issued.

Returns – Flat-rate shipping

Note that for non-EU customers, we require use of our flat-rate label. EU-based customers may request the label at the time of the return request.

Outside EU: EUR 30

European Union: EUR 20

Exchanges

If you would like to exchange your product for a different size, you have 14 days from receipt of goods to make the request. Exchanges are available for alternative sizes of the same model for a fee that covers the costs of shipping. If you wish to change models, please follow the return procedure then place a new order. To qualify for an exchange, returned item(s) must be properly wrapped in the original packaging, in new and unused condition. If returned goods show signs of use, Nimbl reserves the right to refuse the exchange. In such instances, the customer may pay to reship the product or take an adjusted refund in accordance with the condition of the product returned. Customized orders are not eligible for exchange.

Our exchange service fee includes return shipping, product handling, and re-shipment of chosen size shoes. Exchange fees are location dependant:

EU exchanges: EUR 40

Outside EU exchanges: EUR 60

Our customer service team will guide you through the exchange process including payment of exchange service fee. To start the exchange process please visit our Contact Page and select the topic ‘Exchange’. Be sure to include your order number and reason for the request.

All customers who wish to make use of the exchange service must complete the Returns/Exchanges Form.

Damaged, defective, or incorrect orders

Please inspect your order upon receipt. If you find shipping damage, items that don’t correspond to your order, or a manufacturing defect, please visit our contact Page and select the topic ‘Order Status’ within 3 business days of receiving your package.

Include a description of the issue, photos that demonstrate the issue, and your order number.

Crash Replacement

We offer a crash replacement policy on footwear within 2 years from purchase from our Web Shop or an authorized retail partner.

You can read more about the qualifications and procedure here.

Warranty

For a period of two years from the date of purchase, we guarantee to the first owner (to be registered at nimbl.cc upon purchase) that our products are free from manufacturing defects affecting form, fit, and function.

Our guarantee does not cover defects which are the result of negligence, misuse, or incorrect installation of hardware (cleats).

All warranty claims are subject to approval by Nimbl. Warranty of Limited Editions is subject to availability. Normal wear and tear is not covered by our warranty. For claims on components of the BOA Fit System, you may contact BOA directly to request a repair kit.

For products purchased through one of our retail partners, warranty claims must be submitted to the retailer where the products were purchased.

For products purchased directly from our Web Shop, you may submit a warranty claim by visiting our Contact Page and selecting the topic ‘Warranty’. Please include a description of the issue, photos demonstrating the issue, and your order number.

Please be advised that you may be requested to return your item(s) to Nimbl for a full inspection in order to confirm the defect. In that case, please note the following:

  • If the item is used, please remove cleat hardware and personal in-soles or orthotics and ensure the item is thoroughly clean prior to shipping.
  • If the warranty claim is approved, we will either repair or replace the product free of charge. Subject to availability and depending on the model, you may receive an updated version of the product.
  • If the warranty claim is not approved we will provide a clear explanation of how the determination was made. If you wish to have the item returned to you, we will provide a quote for shipping and handling.

Personal data

By submitting an order at the Web Shop you acknowledge that consent to us processing your necessary personal data is being collected and used for the execution of the agreement and our legitimate interest, including but not limited to your name, address, email address, and phone number.

The provided personal data will be used for the processing and delivery of orders and returns, to execute payment orders and refunds, providing information about our products and services. Your purchase may involve the collection and processing by us, or by a sub-contractor of us, of your personal data, for example of the data you fill out in the order form, including your civic registration number as the case may be, or the personal data processing that may be necessary to execute your payment.

We will use your personal data to manage your purchase (including with respect to payment, delivery and any returns and/or refunds), for marketing purposes and to improve the services and design of the Web Shop. Your personal data may be transferred by us to certain selected third parties involved in e.g. payment transactions or deliveries.

Your personal data will be stored not longer than necessary for the purposes for which they were collected or as required by applicable laws and regulations. only for as long as is needed or for as long as is provided by law.

Upon your request, we will tell you which personal data about you we are processing and for what purpose(s) and you may request that your personal data is corrected or removed. In case you wish to be removed from any direct mailing lists, please contact our Customer Service.

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration. Also, we will not sell your personal data to any third party for such third party’s marketing campaigns or for any unsolicited marketing unrelated to your purchase(s) at the Web Shop.

You have the right to access, correct, delete, or transfer your personal data. For requests regarding personal data, you can contact us via support@nimbl.cc.

This provision is supplementary to the provisions in our Privacy Statement, available on our website.

Product deviations

We disclaim liability for any apparent typos on our website, Web Shop and/or in these Terms of Sale. While we aim to provide as accurate as possible descriptions and images on our website and the Web Shop, there may be minor color variations between the images and the actual products sold by us, due to a number of factors such as the color contrast configurations of your internet browser or computer monitor. All pictures are therefore to be seen as illustrations and are not guaranteed to reproduce the exact appearance of a product.

Applicable law

These Terms of Sale are governed by laws of Italy.