Frequently Asked Questions

Click this link to find out more about our sizing and how to determine yours.

All our shoes are built on a wider than average last. We include width measurements in our sizing chart and recommend you follow the instructions for sizing above to determine your optimal size.

We have different parts that can be replaced and can be ordered from our webshop.

Nimbl shoes are not heat moldable. Heat or thermo molding will void the product warranty.

All our shoes are handmade and typically made to order. Stock fluctuates and cannot be guaranteed.

Our uppers are made from a premium microfiber material which does not stretch when wet. To clean your shoes we recommend using warm water and dish soap followed by air drying.

Speedplay cleats can be mounted on standard 3-hole carbon soles with the use of the Speedplay baseplate. The baseplate hardware is a component of Speedplay cleats and is not sold by Nimbl.

Yes, Speedplay installation instructions specify use of the protection shim with 4-hole sole shoes.

Please follow installation instructions included with your Speedplay cleats. Damage resulting from improper installation of hardware is not covered under our Warranty. Read more in our Terms & Conditions.

Our uppers are made from a premium microfiber material which does not stretch when wet. To clean your shoes we recommend using warm water and dish soap followed by air drying.

Wash your gear in cold water (no higher than 30°C / 86°F) on a short, delicate cycle. Set your washing machine to a low spin speed, between 600 and 800 RPM, to prevent stretching and damage.

Use a mild, sport-specific liquid detergent. Do not use powder detergents, as they leave residues that clog the fabric's pores and destroy breathability.

No. Never use fabric softeners. They leave a coating on the technical fibers that ruins moisture-wicking performance and quickly degrades the elastic.

Air dry only. Hang your gear or lay it flat in a well-ventilated area.

No. Machine dryers generate heat that will shrink the technical fabrics, break down the elastic, and ruin the padding (chamois). Keep them out of the dryer entirely.

We accept all major credit cards (Visa, Mastercard, Discover, American Express), debit card, PayPal, and wire transfers.

After placing your order you will receive an email confirmation to the email address registered to your nimbl.cc account. Our production time is approximately 10 business days. You will receive an email notification from the shipping service handling your parcel with tracking information when the order has shipped.

If you need to modify your order please contact us as soon as possible. Orders that have shipped can not be modified.

We ship our shoes worldwide!

A few quick things to know before you order:

• Apparel Availability: Cycling apparel is currently available worldwide, except for delivery to Australia.
• Customs & Import Duties: Orders shipped outside the European Union (EU) may be subject to local customs fees or import taxes upon arrival.

Shipping costs will be quoted in the checkout step prior to completing your transaction.

When your order ships you will receive an email notification from the shipping service which is handling your package with tracking info.

European Union orders include VAT. For non-EU destinations, orders are shipped Delivered Duty Unpaid (DDU). Any applicable import taxes, customs duties, or handling fees are the responsibility of the recipient upon delivery.

If for any reason you wish to make a return, you have 14 days from the date of receipt of the goods to do so. To qualify for a refund, returned item(s) must be properly wrapped in the original packaging, in new and unused condition.

Please note we have different returns procedures for EU and non-EU based customers. Return shipping costs are the responsibility of the customer. You can read more in the Returns section of our Terms and Conditions.

If you would like to exchange your product for a different size, you have 14 days from receipt of goods to make the request. Exchanges are available for alternative sizes of the same model for a fee that covers the costs of shipping.

Please follow the instructions in the Exchanges section of our Terms and Conditions.

Yes, but you must try your shoes on indoors on clean carpet only. Do not install or mount cleats while testing fit, mounting cleats leaves permanent indentation marks on the carbon sole that invalidate the return policy.

Once your return is delivered to our Italian facility, please allow 3–5 business days for inspection. Approved refunds will be processed back to your original payment method within 5–7 business days, depending on your bank.

Any product purchased from our bundles can be returned in line with our Returns Policy. When all items from a bundle are returned, a full refund will be issued (minus any return shipping fee). If one or more products within the bundle, including a free product, are not returned, we will deduct the value of each individual product, including the original price of the free product, that is not returned from your refund.

Please note we have different returns procedures for EU and non-EU based customers. Return shipping costs are the responsibility of the customer. You can read more in the Returns section of our Terms and Conditions.

We have different parts that can be replaced and can be ordered from our webshop.

For up to two years from the date of purchase, we guarantee to the first owner that our products are free from manufacturing defects affecting form, fit, and function.

For additional conditions and information about submitting a warranty claim please see the Warranty section of our Terms and Conditions.

From replacement parts to a discount on a replacement pair of shoes, we offer several solutions to get you back on the road. Take a look at our Crash Replacement Policy for qualifications and instructions on how to request crash support.

If a dial or lace breaks, slips, or malfunctions:

• Free Warranty Kit: You can claim a free repair kit directly through the BOA Guarantee Portal. BOA will ship the necessary replacement parts directly to you.
• Self-Repair Guides: BOA provides step-by-step video instructions on their portal to make replacing the dial or lace quick and easy at home.

If you want to keep extra spare parts in your gear bag or refresh worn components from normal use:- Replacement Heel Lugs & Accessories:

• Available to order directly from the Parts & Accessories section of our webshop.
• Backup BOA® Dials & Laces: Extra dial sets and replacement laces can be purchased on our webshop or directly through BOA.

Our 2-year warranty applies strictly to the original owner who purchased from Nimbl or an authorized retail partner. Items purchased secondhand, via unauthorized liquidators, or online marketplaces do not qualify as "first owner" purchases. We advise you to contact the original seller for any warranty concerns.

Nimbl cannot verify the purchase history or legitimacy of items sold through unauthorized third-party platforms. If your seller is unresponsive, we recommend opening a dispute or claim directly through the platform where you made the purchase (e.g., eBay Money Back Guarantee) or contacting your payment provider (e.g., PayPal or credit card issuer) regarding purchase protection.

If you are unsure if a retailer is an authorized Nimbl dealer, please contact us directly at support@nimbl.cc. Please note: If a reseller claims to be an official dealer, we require them to provide official verification to us. Without this verification, we are unable to process the item as a dealer-managed warranty claim.

Warranty coverage is voided by unauthorized customization (including heat-molding, as Nimbl shoes are not heat-moldable), negligence, misuse, or repairs not performed by authorized personnel. For issues regarding BOA dials or laces, please bypass the reseller and contact BOA directly for a free repair kit.

If you purchased from an authorized source and have your original receipt, you may submit a claim via our Contact Page. Please include photos of the defect and your order number. If the issue is accidental damage rather than a manufacturing defect, we may offer our 35% Crash Replacement discount as a goodwill gesture.

Gift cards are directly linked to the email address where you received the coupon code. Any other email address will not be valid to redeem the gift card.

The Digital Gift Card of Nimbl is valid for 1 year from the day it has been purchased.

We are a Italian artisan manufacturer with limited slots on our support roster.

• Professional Athletes: Send us a message via our Contact Page including your athlete portfolio.
• Ambassadors: We currently do not run an Ambassador program due to our limited production scale.

We will get back to you as soon as we can.

We frequently collaborate with cycling industry media for product tests and editorial reviews. Select the Press Inquiries topic on our Contact Page to get in touch.

Our customer care team is available Monday through Friday. You can reach us via the Contact Page on our website or by emailing support@nimbl.cc. We aim to respond to all inquiries within 24 to 48 business hours.